We do not ship orders outside United States and Canada right now. We’re thriving to store the inventory in other countries to fulfill local domestic shipping. You can vote here to ask us for supporting.
Order over $50 is applied to free shipping.
Shipping fees please refer to checkout.
You can request expedited shipping, 2-day-delivery shipping in checkout, but it takes extra shipping extra, please contact us via email: email@example.com
We strive to ensure shipping charges are affordable, however, we are at the mercy of our shipping carriers.
All items go through a handling period before they are shipped. Most orders are shipped within 3 business days. Our system will notify you via email when your order has been shipped. Please note that during busy seasons, processing an order can take 5 business days.
Since all items were stored in the Amazon Warehouse. Amazon would store the inventory in most states in United States and Canada. Your orders may ships from different states.
We promise you that you order ships from your country, no tariff would be charged.
Please click here to read our Shipping Policy to know more.
For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.
Our carriers can take 2-3 business days after the shipment date to update a shipment. At that time, you can track the item via the tracking number.
Thanks for your interest in our business. We do not have the physical store right now. ACIMONE runs eCommerce business only.
Please check your address on your confirmation email, which you should have received after your purchase. If there is a mistake with your address, please contact us at firstname.lastname@example.org as soon as possible.
PLEASE NOTE: Once an order has been processed, we are no longer able to change the shipping address. In that case, please contact USPS (once the tracking is updated) to intercept the package and provide the new address to them directly.
Our system sends a confirmation email after you make your purchase and it will include your order number. If you didn’t receive it, please check your Junk folder. If you are still concerned that your order didn’t go through, you can always contact our Customer Support department.
Our system will send you a confirmation email with tracking information once your order has been shipped. Most orders are shipped within 3 business days, however, during busy seasons, processing an order can take 5-7 business days.
For your convenience, we accept payments from VISA, MasterCard, Discover, American Express, and Apple Pay.
Return & Exchange
Unfortunately, our system requires that all exchanges be made where they were purchased. Please exchange your retail purchase at the store where you made the purchase. Please exchange your online purchase by contacting our Customer Service department and then shipping the item(s) back to us. Our Returns Policy will provide you with more information about making a return.
You may cancel any ACIMONE order as long as the order status is “in process.” If the order status has changed to “shipped,” it is beyond the point where we can cancel it as it is now in the hands of our shipping carriers.
We take great pride in ensuring that the product images in our online catalog represent the exact look and quality of the items our customers receive. Should this not be the case, please send a photo of the item you received to email@example.com so we can confirm that the correct product was shipped.
If your discount code isn’t working, please note and check the following:
Has the code expired?
Was it copied properly?
Discount codes cannot be combined with other discount codes.
Discount codes are only available for use on regularly priced items.
If you have confirmed all of the above and the code still doesn’t work, please contact us at firstname.lastname@example.org